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Included in this article Overview Data you’ll get from Email Bounces Bounce Categories Hard Bounces Soft Bounces Bounce Details Building the Directory 1. Create 6 custom fields 2. Create a Program to house everything 3. Create a Static List 4. Create two Smart Campaigns Smart Campaign One - Logging Email Bounces with Bounce Details Smart Campaign Two - Remove Leads From the List After Successful Deliveries 5. Create Custom List View Showing Bounce Details Overview Bounce activities carry details for why the email was bounced, but it’s housed within the activity log entry, not in a field on the lead record, so it’s difficult to export that data. This article will show you how to extract that information to create a directory of leads bouncing emails and how to make the list automatically update. This will also create counters for bounces and successful re-deliveries after bounces happen. Data you’ll get from Email Bounces Bounce Categories Email bounces come in different types depending on why the email was bounced; Hard Bounces or Soft Bounces. Hard Bounces Hard Bounces come in two types, Category 1 and Category 2. Category 1 bounces are emails that have been marked as spam by the recipient mail server. Many email servers monitor blacklists or spam traps, so after de-listing with them, leads that have had a Category 1 bounce previously may be able to receive emails again. Category 2 bounces occur due to an email address that is invalid or doesn’t exist. Soft Bounces Soft Bounces come in three different types, Categories 3, 4 or 9. Category 3 bounces are usually temporary, caused by full mailboxes, timeouts, or throttling. Any email with this designation has been retried for up to 24 hours (36 for AOL). Category 4 bounces are caused by technical problems, Transient Failures, Admin Failures, DNS Failures. Any email with this designation has been retried for up to 24 hours (36 for AOL). Category 9 bounces are unknown, undetermined or gibberish details. Any email with this designation has been retried for up to 24 hours (36 for AOL). Bounce Details When an email is bounced, the recipient mail server includes details of why it was bounced. These are created by the admin of the recipient mail server and vary greatly, but most will give some explanation that can give valuable information. Email Bounce Codes Building the Directory 1. Create 6 custom fields You’ll need 6 custom fields, two DateTime fields, two Score fields, and two String fields Name the DateTime fields “Bounce Date” and “Email Delivered After Bounce”. Name the Score fields “Email Bounces” and “Deliveries After Bounces” Name the String fields “Email Bounce Details” and “Email Bounce Category” Directions for creating Custom Fields can be found here: Create a Custom Field in Marketo 2. Create a Program to house everything Use a default program type and name it "Directory of Leads Bouncing Emails". Info on creating programs can be found here: Create a Program 3. Create a Static List This static list will be your actual directory that contains all of the leads that are currently bouncing emails. Name it "Active Bounce List". Info on creating a static list can be found here: Create a Static List 4. Create two Smart Campaigns These two Smart Campaigns are what will be used to add and remove leads from your active bounce list. Info on creating Smart Campaigns can be found here: Create a New Smart Campaign Smart Campaign One - Logging Email Bounces with Bounce Details Your first Smart Campaign will be used to listen for any email bounces that occur. The campaign will populate the “Bounce Date”, “Email Bounce Category” and “Email Bounce Details” fields. It will then add one point to the “Email Bounces” score field which can be used to count how many bounces have occurred per lead. Lastly, the campaign will add the lead to the static list which will be an active directory of leads who are bouncing emails. Campaign Smart List Use the two triggers of “Email Bounces” and “Email Bounces Soft” in the Smart List. Set both triggers to “is any” so that they will fire whenever any email bounces for any reason. Campaign Flow The Flow of the campaign will have 5 flow steps. The flow will use a System Token and some Trigger Tokens, which can be used to pull details out of the action that activated the trigger. In this case, the Trigger Tokens will be pulling out the details on why the emails were bounced. That info is in the bounce message and is logged in the lead's activity log. Normally you'd have to comb through the activity log one at a time to find these details for each individual lead. This method, however, will pull the details out automatically for all leads. Flow Step 1: Change Data Value Attribute: “Bounce Date” New Value: {{system.dateTime}} Flow Step 2: Change Data Value. Attribute: “Email Bounce Category” New Value: {{trigger.category}} Flow Step 3: Change Data Value Attribute: “Email Bounce Details” New Value: {{trigger.details}} Flow Step 4: Change Score Score Name: “Email Bounces” Change: +1 Flow Step 5: Add to List List Name: “Active Bounce List” Smart Campaign Two - Remove Leads From the List After Successful Deliveries Campaign Smart List The Smart List of the campaign will need a trigger for “Email is Delivered” set to “is any” and also a filter of “Member of List” looking just for leads that belong to your Static List. This way, the campaign will only apply to leads who have had an email bounce but have then had an email successfully delivered afterwards. Campaign Flow The Flow of the campaign will have 3 flow steps to do the following; log when the email was delivered, add a point to the "Deliveries After Bounce" Score Field, and remove the lead from the "Active Bounce List". Flow Step 1: Change Data Value Attribute: “Email Delivered After Bounce” New Value: {{system.dateTime}} Flow Step 2: Change Score Score Name: “Deliveries After Bounces” Change: +1 Flow Step 3: Remove from List List Name: Operational.Active Bounce List 5. Create Custom List View Showing Bounce Details The custom fields you’ve created for email bounce information won’t show automatically in the view of your list. You can create a new view of the list to show just this information so that when it is exported it will give you only the email bounce information you need. Once the list has the necessary details, it can be exported with those columns included so that you can work with it. You can identify emerging trends and issues with your deliverability by looking for common themes among the bounce details. Directions for creating Custom Views can be found here

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(Article Updated - August 2024) Overview A blocklist is a database of IP addresses or domains that have been associated with the sending of unsolicited commercial email or spam. Internet Service Providers (ISPs) and business email networks use information from blocklists to filter out unwanted email. As a result there can be a drop to inbox delivery rates if the IPs or domains involved with sending email are listed on a blocklist. Marketo’s Email Delivery and Compliance team monitors blocklist activity on our IPs and domains daily. When an impactful listing occurs, we reach out to the blocklist, attempt to identify the sender that triggered it, and work with the blocklist organization to get the listing resolved. There are thousands of blocklists, most will not have a significant impact on your delivery rates. Below, we have compiled a list of the blocklists that commonly appear across our sender ecosystem. Each blocklist has been grouped into a top tier (Tier I) by most impactful, to the bottom least impactful tier (Tier III). These may have little to no impact across our sender network. Tier I Blocklist Spamhaus (SBL) Impact: Spamhaus is the only blocklist that we categorize as a Tier I for a reason: it has by far the greatest impact on delivery. It is the most well-respected and widely used blocklist in the world. A listing at Spamhaus will have a negative effect on your ability to deliver emails to your customer’s inbox and can cause bounce rates of over 50%. Evidence suggests that most of the top North American ISPs use Spamhaus to inform blocking decisions. How it works: Unlike many blocklists, Spamhaus lists senders manually. This means they are proactively watching sender activity, collecting data, and base listings on a number of variables. Most commonly senders are listed for mailing to spam trap addresses that Spamhaus owns. Sometimes Spamhaus will list senders based on recipient feedback as well. Next Steps: Please note that every Spamhaus email can be quite different depending on the information provided and the nature of the listing . Because Spamhaus has multiple types of listings, the remediation steps are based on which type of blocklisting has occurred. We have listed the most common types to affect Marketo customers, from most to least impactful. Impact can range from a full block of top severity, to a partial block that is less severe (CSS Data, DBL). If remediation isn’t performed and the problem not addressed, these listings can increase in severity and turn into a full blocklisting. Spamhaus Blocklistings Types SBL (full blocklisting) Considered the most impactful. Remediation steps: Our team monitors closely for Spamhaus listings. Once alerted to the listing, we send an email notifying the customer, and reach out to the Spamhaus contact to start the remediation process. Only a Marketo delivery team member should be in direct correspondence with the Spamhaus contact, to speak on behalf of the customer, and to relay their questions and instructions, ensuring quick resolution and reduced impact. Senders that trigger this listing on a shared IP range will be moved to a more isolated, penalty range (IPB), so as not to impact the other shared senders. Those affected on a Dedicated IP, only impact their own sending and will not be moved. However, depending on the severity of the issue, our team may need to revoke a customer’s ability to send any emails until full resolution. The listing will last until Spamhaus is satisfied that the offending sender has taken the appropriate steps to mitigate the problem. SBL CSS Customers are alerted of the listing with an email containing all the information needed to immediately begin the remediation process. This is part of an automated trigger listing, that allows for a customer to delist directly on the Spamhaus website, after they’ve completed remediation. Remediation steps: Customers will go to the Spamhaus IP lookup website, at https://check.spamhaus.org, where they can check on the status of their IP and continue to monitor it in real time, until it is no longer listed there. Follow the remediation and delisting instructions provided, and check for specific details in the blocklist notification email. DBL (Domain blocklisting) Customers will receive an email notification alerting of the company domain being listed. The email will contain specific information to help narrow down and identify which email source likely triggered it within Marketo. It’s important to note that any email sent from outside of Marketo, that contained the company domain, is suspect. This means, if the sender uses multiple IPs and/multiple email platforms, then any of those could be the source. Remediation steps: Follow the detailed instructions in the email, which will also provide a link to the Spamhaus Domain reputation checker webpage, to check the real time listing status of the affected domain. Once the email source is identified and cause addressed, this customer will follow the online instructions to request to be delisted. Tier II Blocklist SpamCop Impact: SpamCop is not used by any of the major North American ISPs to inform blocking decisions, but it makes it to the Tier II list because it can have a significant impact on B2B email campaigns. SpamCop is considered a Tier I one blocklist for B2B marketers but a Tier II for B2C marketers. SpamCop is a dynamic IP blocklist, that can affect a single IP or a subset of IPs Typically, the block will automatically lift within one business day, but can take longer for relisted IPs. To have triggered a SpamCop listing likely means the sender has a list management problem that should be addressed. How it works: SpamCop lists IPs for one of two reasons: Either the email hit SpamCop spam trap addresses OR A SpamCop user has reported the email unwanted. Most of SpamCop’s spam traps are previously valid addresses that have not been active for 12 months or longer. Remediation steps: If you are seeing a significant number of bouncing emails caused by a SpamCop blocked IP but aren’t sure if your email activity triggered the listing, first identify whether you are sending on a shared sender network or not. If sending from a shared IP range when this occurs, you or any other customer sending from the same network may have contributed to the IP block. This IP block will automatically get dropped within a business day. For those on a Dedicated IP that trigger a listing, refer to the above remediation steps and resources, to address the list management issue. Tier III Blocklist (Low/ No impact ) These are considered the lowest tier and therefore cause the least impact across the Marketo sender ecosystem. Some of these blocklists were more impactful at one time, while others are only impactful based on the sender region (Manitu). Others still can suddenly flare up (Lashback). There are also many blocklists that are ignored (0spam), and are not taken seriously because they do not provide any means to delist once on the list (NoSolicitado) or that they charge money to have the listing removed ( UCEPROTECT ). The pay-to-delist model is not well respected in the email industry. When using blocklist tool checkers, such as MXToolBox, many blocklists will appear, but very few are relevant. Here is our selection of Blocklists you may come across that are least impactful: Project Honey Pot SpamAssassin URIBL/SURBL DrMX PSBL 0spam HostKarma Ascams ZapBL Barracuda Trendmicro Inc. Cloudmark Proofpoint Invaluement ISP Blocklists Some ISPs use internal blocklists to make blocking decisions. Examples include AOL, Yahoo, Gmail, Outlook and Hotmail. If your IP is being blocked by one of these networks, and those networks have a large presence in your lists, a block of this kind could have a noticeable negative impact on delivery. Marketo monitors for significant ISP blocks. Those experiencing deliverability issues with emails not making it to the Inbox and bulking in the spam folder may benefit from additional services with our Email Delivery Consultants. Remediation Steps: Email Delivery Compliance Team works to resolve any ISP blocks. ISP blocks are are usually resolved or lifted within less than 24 hours of a delisting request. Customers experiencing significant blocks for Microsoft domains (outlook.com, live.com, microsoft.com), can submit a request to the delivery team to seek mitigation on their behalf. Additional Resources: Blocklist Deep Dive Abuse Report Deep Dive What is a spamtrap, or spam trap, and why does it matter? Blocklist remediation Blocklist resolution flowchart Successful lead reconfirmation What is a blocklist?

Supported Browsers Marketo Financial Management supports the following browsers: Microsoft Internet Explorer 9, 10 and 11 Mozilla Firefox (most recent and previous stable version) Google Chrome (most recent and previous stable version) Apple Safari (most recent and previous stable version) on Mac OS X Though you may have success with other browsers, only the browsers listed above are fully tested and certified to work with Marketo Financial Management. If you choose not to work with one of the supported browsers your experience may not be optimal, or you may not be able to use certain functionality within the application. Browser Settings Marketo requires that JavaScript and cookies be enabled. For the Analytics tab, third party cookies must be enabled in the browser in order to embed dashboards and reports from our Analytics partner solution. Marketo also requires Adobe Flash plug-in to be enabled and recommends using the latest available plug-in.

Issue When attempting to import a program into another instance, an error occurs, displaying the message of "Unable to import due to field missing". Solution In order to address this issue, you should review the program that you are attempting to import, to ensure that you have not only created all fields that are referenced, but also any filter types that are used. If a Smart List filter is used in the program that identifies members of segment, then the segment will also need to be created in the other instance in order for the program to be imported.

Issue There are 50 programs in Marketo that have the name starting with "Nurture Send". However, not all of them appear in Email Insights when selecting [Filter > Content > Program > "Nurture Send"] Solution Email Insights UI is currently designed to list down only 20 suggestions for the search string as of now. Check for the missing programs in Email Insights by specifying the search term or entering their full name.

Issue There are a few Smart List configurations that could lead to a campaign failure if you are on Campaign V2. With the change to our new Smart Campaign processing system, some flow step configurations that would run in the old system can lead to campaign failures in the new system. Below are a few examples of configurations that can lead to Smart Campaign failures: Solution Examples: Date field is today Scenario: You have a flow step choice that filters against a Date field. The flow step choice is "<datefield> is TODAY" Solution: Instead of using the condition "IS" use the condition "in timeframe" instead. Score change to decimal Scenario: The smart campaign has a flow step that changes a score to a number with a decimal eg. 100.12 Solution: Scores are integers, so this value needs to be changed to an integer eg. 100 Empty Choice Scenario: A flow step has multiple choices, one of the choices (not the default choice) is empty, partially filled out, or has no value listed. Solution: Empty or incomplete choices in flow steps are no longer supported, these choices need to either be removed or filled out completely

Issue Sometimes email addresses that are CC'd can have emails bounce. This doc describes what to expect in these scenarios. Solution Sending Emails To address is valid, cc address bounces The email will be sent to the recipient but the cc'ed recipient will not receive it (since the address is invalid). Nothing in the Marketo UI will communicate that the email to the cc'ed address was undeliverable. To address bounces, the cc address is valid The email to the recipient will bounce normally. The cc'ed recipient will still receive a copy of the email. Nothing in the email sent to the cc'ed recipient will tell them that the To: the address was undeliverable. To address is valid, cc address is unsubscribed The email to the recipient will deliver normally. The unsubscribed cc address will not receive the email. Nothing in the UI will reflect that the cc'ed recipient did not receive the email because of an unsubscribe setting. The cc'ed address will not appear in the Send Email activity under the cc'ed attribute. Email Delivered This will not include details of the cc'ed email addresses. There is no log item in the UI to communicate that a CC email was delivered to the recipient or bounced. Emails in the inbox The cc'ed person will be in the cc field of the email the lead receives. The links in the email will be tracked for the person in the To: line. If the cc'ed person clicks the links in the email, the 'Click Link' activity will be logged on the lead in the To: address and the cc'ed recipient will be cookied by Munchkin as the person in the To: address.

Included in this article Overview Troubleshooting Steps Overview If you have multiple workspaces in your Marketo Instance, your campaigns and smart lists may not pull the leads you would expect. If a lead partition is not visible to the workspace you are working in, there's no way for the smart list to "see" those leads in that partition. For more information about Workspaces and Partitions, check out Understanding Workspaces and Person Partitions Troubleshooting Steps To resolve this, you need to enable access for the specific lead partition to the workspace you are working in. This makes sure the workspace can "see" the leads and get them into your smart list or campaign results. 1. Under Admin, click on Workspaces & Partitions. 2. Select your Workspace and click Edit Workspace. 3. Edit the workspace and add check marks for all partitions that this workspace should be able to access. 4. Click the Save button. Your campaigns should now be able to access the leads in that partition and reflect the leads expected.

Are you looking for a quick template to use in Marketo? We have certainly got you covered with quite a number of options. 1. Visit our Template Marketplace at templates.marketo.com. 2. Select a template that you want and click the Import Template button. 3. On the tab or window that opens, login to your instance of Marketo. 4. Your Program Import will automatically begin. That's all there is to it. Your template is ready for you to use.

Issue Issue Description Universal ID is working on some instances but not others. The user gets the login invite but then when they try to sign in, they end up back in another instance without access to the new instance. Solution Issue Resolution All Marketo subscriptions have Universal ID enabled, so this issue may be a difference in password restrictions. If an instance has different password security requirements than the other instances and the password doesn't meet those restrictions, you can end up in this situation. Verify if the password settings match the other instances, and if not, then change the settings and send an invite again. For more information on Password Settings: Change your Password Security Settings - Marketo Docs - Product Docs

Issue Does applying a permission set to the Marketo Sync User in Salesforce suffice for limiting the number of fields to sync from Salesforce to Marketo? or will the profile need to be updated directly? Solution In order to limit the visibility of fields for the Marketo Sync User in Salesforce, the profile will need to be directly edited (example: Add an Existing Salesforce Field to the Marketo Sync - Marketo Docs - Product Documentation) Root Cause Since the profile has access to a field, the Marketo Sync User will still have access to the field even though a permission set applied to the profile does not have access to the same field. Environment Salesforce Sync Marketo Sync User Permission Set SFDC

To ensure all your activities show up under the Activity History (as opposed to Open Activities) make sure you have a "Completed" values in the Task Status list and that it's a "Closed" state. Here is how to check it: In SFDC, go to Setup > App Setup > Customize > Activities > Task Field. Click on Status In the Task Status Picklist Values list, check if you have a "Completed" value. If you do have it, skip to step 5. You need to create the "Completed" value. Click on the New button Type in Completed and click on Save Click the Edit link next to the Completed value Check the box next to Closed and click on Save. Once the steps above are completed, you should now Completed in the list with "Closed" checked like this:

Issue Email Link Performance report on the same email shows more clicks compared to clicks in the Email Performance Report. Solution Email Performance Report clicks shows the total number of leads who has clicked any link in that email. This count is independent of any links and how many times a lead has clicked any link on that email. Email Link Performance shows the number of unique people who clicked each link. It shows the number of leads who clicked that particular link. The same lead could’ve clicked another link. So in the total it would be counted as 2 leads in the report but in reality both are same leads. This is the reason why you see Email Link Performance report shows more clicks compared to clicks in the Email Performance Report

Issue If an email has been sent and then the name of either the asset or the sending campaign has then been changed afterwards, the reporting information will not reflect the updated name of the email asset. Solution This behavior is expected as the activity that was written with the original name was on the lead level and not the level of the asset. If one email is selected within an email link performance report this will break out the activity into two different rows as the activities still retain the original name and are listed separately from the new name.

Issue Issue Description When pulling an Email Performance Report, the click total doesn't match a smart list looking for all clicks of any link in the email. Solution Issue Resolution One possible reason for this is that in an Email Performance Report, the Unsubscribe link does not count as a click, only as an unsubscribe and will only show in that column. This is because people can unsubscribe via other methods, so they are all included together to give an overall view of your engagement (or disengagement in the case of unsubscribe).

Issue Issue Description Google is changing production of their robots.txt parser to an open source format and removing support for some widely used but unsupported code: In the interest of maintaining a healthy ecosystem and preparing for potential future open source releases, we're retiring all code that handles unsupported and unpublished rules (such as noindex) on September 1, 2019. For those of you who relied on the noindex indexing directive in the robots.txt file, which controls crawling, there are a number of alternative options: -Link to Blog Post from Google: https://webmasters.googleblog.com/2019/07/a-note-on-unsupported-rules-in-robotstxt.html?m=1 Solution Issue Resolution This should not affect any Marketo Landing pages if the Noindex, NoFollow code has been put in the Robots meta tags as per the documentation: https://developers.marketo.com/blog/block-crawling-and-search-indexing-of-a-marketo-landing-page/ This will only affect your landing pages if NoIndex, NoFollow are in the robots.txt file and not in the header meta tags.

Background This document provides updated information for customers that were impacted by the Communication Limits issue beginning on June 11, 2019, or June 14, 2019, depending on the data center your instance is in. During this issue, our systems may have inadvertently over tracked the send count per lead or missed tracking the count resulting in too few or too many emails sent to leads. For more background information regarding this issue, please refer to the Communication Limits Issue: FAQ document. Impact Update We also identified that this issue may have resulted in incorrect email send count database entries for dates in the future. The number of incorrect database entries coincides with the number of times a lead was processed during a campaign. The newly identified issue only impacted customers with subscriptions that have a default subscription time zone that is ahead of Central Time (GMT-05:00), starting from Eastern Time (GMT-04:00) all the way to Kiribati (GMT+14:00). While customers with Pacific Time Zone as their default subscription time zone setting would not be affected, customers in Eastern Time, EMEA, and APAC times zones may have been impacted. To determine which time zone your subscription is set to, follow the steps outlined in our Marketo Docs. Below is a brief example of the impact this issue may have caused. Example: Let’s say the per day communication limit is 1 and Lead A was sent 1 email on June 20, 2019, through a smart campaign that had 36,000 total leads. If Lead A was in the first batch of 2,000 leads processed during the campaign as described in Communication Limits Issue: FAQ, Lead A would have processed for count tracking purposes a total of 18 times during the campaign (36,000 total leads in the campaign divided by 2,000 leads processed per batch equals 18 total batches processed in the smart campaign). The newly identified issue would have caused the email send count of 1 to be entered into the database 1 additional day into the future for every time they were processed during the campaign. In this example smart campaign, on June 20, 2019, Lead A’s email send count would have been updated to show 1 email sent every day until July 7, 2019 (18 total days). Due to the per day communication limit of 1, Lead A would not have been eligible to receive any additional emails until after their send count reset on July 8, 2019. If the smart campaign contained 100,000 leads, this issue would have created 50 days of worth of incorrect future email send count entries in the database. To further illustrate the impact of Lead A, if they were sent 1 email through a smart campaign that contained 100,000 leads rather than 36,000 leads, and Lead A was processed in the first batch of 2,000 leads, this issue would have created 50 days of worth of incorrect future email send count entries in the database. As highlighted in previous communications regarding this issue, we did not track the number of emails sent for some leads (Non-processed leads: In the example above, there were 36,000 total leads to be processed. The first 2,000 leads that were processed would have been tracked incorrectly. The remaining 34,000 leads would not have been processed and their email send count was not tracked). For these leads, their impact remains resolved by the patch that was implemented on June 24, 2019. Remediation: Our team implemented a patch on June 24, 2019, at 1:38 PM PDT to resolve the Communication Limits issue. While the issue remains resolved to track count correctly moving forward, the original impact was greater than expected for some customers where bad records still existed in the system. To resolve this issue, we implemented a data fix to clear the incorrect future database entries on July 4, 2019, at 3:26 PM PDT. The data fix cleared all email send count database entries from June 27, 2019, into the future. While all future dated records have been deleted, email send count records that were entered into the database before June 27, 2019, will remain. For important Email Programs and Smart Campaigns that were impacted, you can create a new Smart Campaign to determine which leads did not receive emails that should have. To do so, use the smart list conditions as shown below. Data Fix Side Effect: While our team has resolved the issue of incorrect email send count database entries into the future, we were not able to differentiate between the leads that had been impacted and the leads that were not impacted. The data fix was implemented for all leads, so leads that had legitimately reached their communication limits would have also had their future records deleted. This would result in their email send count being reset and they could potentially receive more emails than they should. If you have any questions or concerns regarding this issue, Marketo’s Customer Support is ready to assist. Please contact us at https://support.marketo.com or through any of the methods listed here. Thank you, as always, for your understanding and partnership as a valued Marketo customer.

Issue You want to recall emails sent from your Marketo instance. Solution Once an email has been sent from Marketo Servers it cannot be recalled or pulled back. You can cancel a program before it sends at its scheduled time using the steps here: https://docs.marketo.com/display/public/DOCS/Abort+Email+Program The above cancellation only works on Email Programs. If you are wanting to cancel a smart campaign follow these instructions: https://docs.marketo.com/display/public/DOCS/Abort+a+Smart+Campaign Note: A smart campaign will only stop what hasn't been run yet. If you already had 100 emails sent by the time you cancel it, those 100 emails cannot be unsent. You may see in your Outlook an option for "Recall Email." This function within Outlook only works with internal sends/private systems where the client can request the server revoke access to other client mailboxes before they're viewed, such as your office email to other users in the same company.

Knowledgebase

Maintaining a Directory of Leads Bouncing Emails

Top Blocklists - What You Need to Know

Browser Version Support for Marketo Financial Management

Unable to Import Due to Field Missing

Programs Not Appearing in Email Insights When Searching for a Program Name That Returns More than 20 Results

Campaigns Failing After Switch to Campaign V2 Processing

CC in Email Notes

Smart List Cannot Be Added to Report Custom Columns

Leads not showing up in Workspaces & Partitions

Contact Showing Opportunity Role But No Opportunity

Importing Templates from the Marketo Template Marketplace

Smart list subscription "Download report"

Cannot set up Universal ID for one instance but other instances work

Limit Salesforce fields synced to Marketo

My Activities in Salesforce Appear as “Open Activities” Instead of in the “Activity History”

Email Performance Report and Email Link Performance Report Showing Different Click Counts

Renaming Assets Changes Reporting

Email Performance Report Clicks Doesn't Match Smart List

Googlebots Robots.txt Parser Update and Your Marketo Landing Pages

Tokens Not Populating in ICS (Calendar) File When Sending Sample Email

Communication Limits Issue Impact Update

Can an Email Be Recalled?