FailedWebex API call error: validation: Parsing Error

KCS_Integration — Thu, 10 Sep 2020 02:51:50 GMT

Issue

Issue Description

When trying to approve the Launchpoint connection between Marketo and Webex you receive the following error:

FailedWebex API call error: validation: Parsing Error : An invalid XML character (Unicode: 0x1b) was found in the element content of the document.?Line : x? Column : xxx? [Webex exception ID = '999999']

Solution

Issue Resolution

This error is being produced by Webex. To resolve, go into Launchpoint and re-enter the login credentials.
If error persists, delete and re-add the Launchpoint service as per documentation:

https://docs.marketo.com/display/public/DOCS/Add+WebEx+as+a+LaunchPoint+Service

Who This Solution Applies To
Marketo customers integrated with Webex

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FailedWebex API call error: validation: Parsing Error

Issue

Solution